FAQ

What are our products made from?

We ensure all our products to be made from the highest quality materials.

All our products are made from 100% Food Grade Silicone. They are 100% BPA Free. They have been independently tested and certified to meet Australia, FDA and European standards.

Do I have to pay any tax on my purchases?

For purchases outside of Australia you may  be required to pay duty tax on your orders.

All applicable customs fees, taxes and duties are the sole responsibility of the customer. Customs authorities require that we state the value of your order directly on your package – the value of the retail cost. The Scando Baby Co cannot mark any package(s) as a “gift” in order to avoid customs and duties fees.

Shipping Insurance

It is the responsibility of the purchaser to organise their own shipping insurance. We do no cover insurance, duty or taxes in the shipping component that is paid during checkout.

What are my payment options?

Visa and Mastercard are accepted, we also accept Paypal and Afterpay. 

What currency are your prices in?

All items are listed in Australian dollars. Refer to a currency converter to convert to your home country.

What if I enter an incorrect address by mistake?

If an order is delivered to an incorrect address and needs to be sent again, you will be charged for the additional delivery as well. The Scandi Baby Co accepts for responsibility for incorrect information supplied by the purchaser.

I just made an order but forgot to add an item, please can I add this?

Shoot us a DM and we’ll work something out.